Android new user login not working#130
I am able to sign up as a new user but then get promopted to enter a confirmation code. When I leave the app to check my email, the app closes out the confirmation page and routes me back to the new user or login page where it all starts again. When following that process and entering the previously sent confirmation code, the code doesn’t work because a new one is sent with each new attempt to login. Additionally, password autfill from the samsung password manager prompts an immediate return to the home screen.
I’m sorry you’re experiencing these difficulties creating your account. I will be looking into this and making sure you are able to get your account set up. Can you provide me with the email address you are using for your account?
A new update is out that should solve this problem. Please let me know if you have any more trouble!
Wandersabi.jenny@gmail.com is my email.
The issue is still ocurring.
Are you sure you have the most recent update installed? Please check in the Play store to see if there’s an option to update the app.
Yes. That’s correct. I have updated the app on the play store and the two bugs still exist.
- My autofill for the password closes the login page and routes me back to home
- If I manually add my login details then I am prompted for a confirmation code. When I leave the app to check my email for the code, I return and the app closes the page and returns me back to home.
Here are screen recordings to show what I mean.
Ok, I’m sorry this is still causing you trouble. I will look into that issue further. For now, lets get your account set up manually. I will send an email to the address you provided to confirm that it is yours. Once you reply to that email, I will get your account set up for you. Thank you for your patience!