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App has stopped working#132

L

Ack! Please help! I have not been able to complete a check-in for several weeks on my phone, when I click check-in, nothing changes. I finally deleted the app and reinstalled it, in the process of losing all of my friend and badge history. However, I am sitting here at FMCA, and it still will not show me any area nomads. my iPhone has been fully updated to any new software, and we are running with strong Internet on star link. Any suggestions? I’m really sad I lost all of that history, too.

3 months ago
A

Hello! I’m sorry you’ve been having trouble, but you’re in the right place now. Don’t worry, it is very unlikely that you’ve lost the history for your account. Can you give me the email address or phone number for your account? I’ll get this working for you as quickly as possible!

3 months ago
L

Leen_brown@hotmail.com, 603-991-7495.

3 months ago
L

And the app isn’t letting me log in AT ALL now. It’s not just a history problem. What on earth is happening?

3 months ago
A

Well the good news is I was able to locate your account. It is showing as active and all of your data is intact. So let’s troubleshoot what is happening in the app. Can you tell me what error you are getting when you try to login? If you’d prefer to work through this over email instead of in Nolt let me know and I can move this conversation to the email address you provided.

3 months ago
L

Oh yes please! Email will be SO much better.

3 months ago
A

I sent you an email!

3 months ago